We spent five years working with one manufacturer on a shredder. Multiple trips overseas. Thousands of hours. The prototype ran well.
When they built the first stock machine, they cheapened it. Cut corners we had specifically told them not to cut. The machine was an embarrassment — and they insisted it was fine.
We walked away. Lost the time, the trips, the money. All of it.
At the end of the day, our name is on what we sell. Our customers expect quality, and we are not going to put a machine in front of them that we cannot stand behind. That standard has cost us relationships. It has also kept us in business for 53 years.